For part orders there is a freight charge that is determined by shipping zip code and weight. For seating, freight is included as long as it ships within the contiguous U.S.
If you can’t find what you’re looking for, just reach out. We’re happy to help.
For part orders there is a freight charge that is determined by shipping zip code and weight. For seating, freight is included as long as it ships within the contiguous U.S.
Our standard lead time is 10 business days for less than 30 units. Lead times are subject to change. Please reach out to sales@cramerinc.com for current lead times.
Please email sales@cramerinc.com to request a sample.
Samples are determined on a case to case basis. Please email sales@cramerinc.com to request a sample.
We are an open line manufacturer and that sells through distributors. For more information on your local sales rep, please email sales@cramerinc.com.
Please reach out to support@cramerinc.com for more information.
Our chairs ship partially assembled. To learn more, visit our Downloads Page (link page) for assembly instructions.
Please refer to the adjustment videos on each product page or reach out to sales@cramerinc.com if further assistance is needed.
Please email support@cramerinc.com for replacement parts.
To file a warranty claim, visit our downloads page for the Warranty Claim Form.
Visit our Contracts Page for more information (link page). If you have more questions, email sales@cramerinc.com.
Visit our Contracts Page for more information (link page). If you have more questions, email sales@cramerinc.com.
Our warranties are specific to different products. Please visit our Warranties page for more information regarding your specific product. (include link).
At this time, we have digital files available for our Helix and Citrus products. These are available on each product page under “3D Models”.
Please reach out to sales@cramerinc.com to learn more about your local sales rep.
Kik-Step replacement parts can be purchased on Amazon or ordered directly through us. If you’d like more information, please reach out to support@cramerinc.com.
See this helpful assembly video on YouTube or visit the Kik-Step website at www.kikstep.com